Terms & Conditions of Service

Vicsus Global (“Vicsus Global”, “we”, “us”, or “our”) operates a cloud-based, multi-tenant restaurant operations platform that helps restaurant and hospitality businesses manage scheduling, staff attendance, payroll, sales tracking, and expense management (the “Service”). These Terms and Conditions of Service (“Terms”) govern access to and use of the Service by any business or individual that registers for an account (“Customer”, “you”, or “your”). By creating an account, signing an order form, or otherwise using the Service, you agree to be bound by these Terms.

In these Terms, unless the context requires otherwise:

• “Authorised User” means an employee, contractor, or agent of the Customer who is permitted by the Customer to access and use the Service under the Customer's account.
• “Customer Data” means any data, content, or information submitted to or generated within the Service by the Customer or its Authorised Users, including employee records, schedules, attendance logs, payroll figures, sales entries, and expense records.
• “Order Form” means the document (online or offline) confirming the subscription plan, number of branches/users, and applicable fees agreed between Vicsus Global and the Customer.
• “Plan” means the subscription tier selected by the Customer, which determines the modules, number of branches, and number of users available.
• “Subscription Fees” means the recurring fees payable by the Customer for use of the Service, as set out in the Order Form.
• “Data Protection Laws” means all applicable laws relating to the processing of personal data and privacy, including (where applicable) the UK GDPR, the EU General Data Protection Regulation, and Pakistan's applicable data protection legislation, each as amended from time to time.

3.1Vicsus Global will use commercially reasonable efforts to make the Service available on a continuous basis, subject to scheduled maintenance, of which we will endeavour to give reasonable advance notice except in emergencies.

3.2We may introduce new features, modify existing functionality, or discontinue features from time to time, in each case with reasonable notice where the change is material.

3.3Support is provided during our normal business hours by email or through the in-app support channel. Response times may vary depending on your Plan.

4.1You must provide accurate and complete information when registering for an account and must keep such information up to date.

4.2You are responsible for maintaining the confidentiality of login credentials issued to you and your Authorised Users, and for all activity that occurs under your account. You must notify us promptly at info@vicsusglobal.com if you suspect any unauthorised access.

4.3You are responsible for ensuring that each Authorised User complies with these Terms, and you remain liable for their acts and omissions in connection with the Service.

5.1Subscription Fees are based on the Plan set out in your Order Form, including the number of branches and users included. Additional branches or users beyond your Plan may incur additional fees.

5.2Fees are payable in advance for each billing cycle (monthly or annually, as selected) and, unless otherwise agreed in writing, are non-refundable.

5.3We may revise Subscription Fees from time to time by giving you at least 30 days' prior written notice. Continued use of the Service after the effective date of a fee change constitutes acceptance of the new fees.

5.4If an invoice remains unpaid more than 14 days after its due date, we may suspend access to the Service until payment is received, without prejudice to any other rights we may have.

6.1As between the parties, you retain all rights, title, and interest in and to Customer Data. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data submitted to the Service.

6.2You grant Vicsus Global a limited, non-exclusive licence to host, store, process, and transmit Customer Data solely to the extent necessary to provide the Service to you.

6.3Where Customer Data includes personal data of your employees or other individuals, you act as the data controller and Vicsus Global acts as data processor, in each case in accordance with Data Protection Laws and our Privacy Policy. You are responsible for ensuring you have a lawful basis to submit such personal data to the Service (for example, for staff scheduling, attendance tracking, or payroll processing).

6.4We maintain reasonable backup procedures for Customer Data; however, you are responsible for maintaining your own copies of critical records where required by law or your own business policies.

You agree not to, and not to permit any Authorised User or third party to:

• upload or transmit any unlawful, defamatory, obscene, or harassing material through the Service;
• attempt to copy, modify, reverse-engineer, decompile, or create derivative works of the Service or its underlying software, except to the extent expressly permitted by law;
• use the Service to build or support a product or service that competes with Vicsus Global;
• resell, sublicense, or make the Service available to any third party outside your own organisation without our prior written consent;
• attempt to gain unauthorised access to the Service, other customer accounts, or the systems supporting the Service; or
• introduce any virus, malware, or other harmful code into the Service.

8.1Vicsus Global and its licensors own all intellectual property rights in and to the Service, including its software, design, documentation, and branding. Except for the limited licence granted under these Terms, nothing in these Terms transfers any intellectual property rights to you.

8.2You own all intellectual property rights in Customer Data. Any feedback or suggestions you provide about the Service may be used by us to improve the Service without obligation to you.

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with these Terms, and to use such information only for the purposes of these Terms, except where disclosure is required by law or the information is already public through no fault of the receiving party.

10.1You warrant that Customer Data does not infringe the intellectual property or privacy rights of any third party and that you have all necessary rights and consents to submit such data to the Service.

10.2The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or entirely error-free.

11.1To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or anticipated savings, arising out of or in connection with these Terms.

11.2Subject to clause 11.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period will not exceed the total Subscription Fees paid by you to us in that 12-month period.

11.3Nothing in these Terms limits either party's liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

12.1These Terms take effect on the date you first access the Service and continue for the term set out in your Order Form, automatically renewing for successive equivalent periods unless either party gives at least 30 days' notice of non-renewal before the end of the then-current term.

12.2Either party may terminate these Terms immediately if the other party commits a material breach that is not remedied within 30 days of written notice, or if the other party becomes insolvent or ceases to trade.

12.3Upon termination, your right to access the Service will cease. We will make Customer Data available for export for a reasonable period (not less than 30 days) following termination, after which we may delete such data in accordance with our data retention practices.

Neither party will be liable for any failure or delay in performing its obligations (other than payment obligations) where such failure or delay results from events beyond its reasonable control, including natural disasters, war, civil unrest, acts of government, internet or power outages, or failures of third-party hosting or telecommunications providers.

14.1Notices under these Terms should be sent by email to info@vicsusglobal.com (for notices to us) or to the email address associated with your account (for notices to you).

14.2You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.3If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.4These Terms, together with your Order Form and our Privacy Policy, constitute the entire agreement between you and Vicsus Global regarding the Service and supersede all prior discussions or agreements on the subject matter.

14.5We may update these Terms from time to time. We will provide at least 30 days' notice of any material changes by email or in-app notification. Continued use of the Service after such changes take effect constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Pakistan for any dispute arising out of or in connection with these Terms, save that Vicsus Global may seek injunctive relief in any competent jurisdiction to protect its intellectual property rights.

If you have any questions about these Terms, please contact us at info@vicsusglobal.com.